Delivery and returns

Welcome to bio-actif.quebec/boutique (hereinafter: the “Site”) We kindly ask you to carefully read the following terms and conditions, they bind you with the Merchant, owner of the Site. In addition, you thereby accept the electronic mode of communication with the Merchant for all of your exchanges and that these meet all the requirements of written communication. We reserve our sole discretion to refuse to serve you, to cancel an order, to close your account, to delete or modify the content of the Site or to cancel an order whether or not you have complied with these Terms and Terms. If you encounter problems with an order, contact us as soon as possible at the following address: boutique@bio-actif.com

Bio-active inc. (Hereinafter: the “Merchant”)

  • 880 Michele-Bohec
  • Blainville
  • Quebec
  • Canada
  • 450-979-2506
  • boutique@bio-actif.com

Ordered

Can I modify my order?

You have the possibility to check and modify your shopping cart as many times as you wish before clicking on “Checkout” and moving on to the invoicing, delivery and payment stages. Once the transaction is completed, you will receive confirmation of the status of the transaction by email. Please contact our Distribution Center at 1-844-914-2506 with any questions.

I made a mistake in my order!

Do not panic! Contact us as soon as possible at 1-844-914-2506 so that we can make the necessary adjustments to your order.

There is an error in the order I received

In the event that you believe that an error has occurred when placing an order, we invite you to notify us without delay, but at the latest within 48 hours of its discovery by sending us a message at the next address : boutique@bio-actif.com and indicating in sufficient detail the error that was made or call us at 1-844-914-2506.

Cancellation, Exchange, Termination, Return, Exchange or Refund Policy

Cancellations of correct and error-free orders are not permitted. Exchanges are not permitted.

Delivery

What are the shipping fees?

* For all orders under $60.00, a fixed charge of $10.99 will be added to your final invoice. * For all orders of $60.00 or more, standard delivery is offered free of charge. *We are unable to accept or process international shipments.

What are the delivery times?

You should receive your order between 2 and 5 business days. Please note that due to the pandemic and delays caused by Canada Post, delays may be slightly longer. We apologize for these inconveniences. In this case, the delivery will be made within 7 working days (Monday to Friday, public holidays not included)

Confidentiality of personal information

Please see our privacy policy available at the bottom of our site to learn about the ways in which we collect, share and manage your personal information. The products and services offered are intended to be sold to adults who have reached majority in your place of residence, i.e. 18 years of age in the province of Quebec. By using the Merchant’s Site, you represent and warrant to it that you are of the age of majority in your place of residence.

Accuracy of information

We do everything in our power to ensure that all information published on our Site is error-free, but we cannot guarantee this fact. We may refuse or cancel an order containing an item with an incorrect description or price. Unless otherwise stated, prices are quoted in Canadian currency. The products offered on our Site as well as the dates of offers, prices and availability, characteristics and technical specifications of these products are subject to revision and change without notice. It is possible that a product ordered online is no longer available in our inventory or that it cannot be delivered due to a situation beyond our control. We will then proceed to cancel the order and refund the sums paid in return, if this is the case. Your only recourse in the event of non-conformity of the description of a product is to return it in its original packaging for refund, in accordance with the refund provisions which apply below.

Registration and password

You will need to complete a registration form to access certain parts and features of the Merchant Site. You agree to provide us with up-to-date and truthful information and to keep this information up to date at all times. You agree to protect the confidentiality of your user name and password as well as access to your computer, so that no other person uses it. You are responsible for all transactions made in your account using this information. You must notify us immediately of any unauthorized use of your username and password and any breach of security of which you become aware, and within forty-eight (48) hours of becoming aware of such situation.

Applicable laws

These terms and conditions are governed by the laws of the province or state of Quebec or the country of Canada applicable thereto. In addition, any legal recourse against the Merchant must be brought before the judicial district in which the city of Blainville is located.

Disclaimer of Warranty

SUBJECT TO APPLICABLE LAW, THE MERCHANT DISCLAIMS ALL WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED AS TO THE TITLE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCTS AND SERVICES SOLD ON THE SITE. IT ALSO EXCLUDES ANY WARRANTY OR CONDITION, EXPRESS OR IMPLIED, IN THE CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR THROUGH THE SITE AND ON ITS SERVERS AND IN THE ELECTRONIC COMMUNICATIONS.

Limitation of Liability

THE MERCHANT WILL NOT BE LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES RESULTING FROM THE USE OR MISUSE OF THE SITE OR FOR THE PURCHASE OF GOODS ON IT INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFIT, USE OF DATA OR OTHER INTANGIBLES, EVEN IF MERCHANT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Copyright

The copyrights and Trademarks contained in the information published on the Site are protected by the laws relating to intellectual property and are made available on the Site by the granting of a specific license in this regard. In accordance with the laws relating to intellectual property in force, it is prohibited to use, display or exhibit any trademark, copyright or any other protected work accessible on the Site for any reason other than to proceed to the sale of these products and services without the right to grant sublicenses to third parties. The owners of the marks appearing on the Site retain all rights not expressly granted in these Terms and Conditions. If you have reason to believe that violations of the terms and conditions have been committed or if your work has been copied or is exploited on our Site in a way that infringes your intellectual property rights, please inform us inform us as soon as possible by sending us a message to the following address: boutique@bio-actif.com indicating in sufficient detail the infringement that has been committed.